Case Manager

Unleash Your Inner Advocate: Join the Pemberton Personal Injury Law Firm Team Today!

Ready to be the backbone of our fight for justice? Pemberton Personal Injury Law Firm in Baraboo, WI, is strategically expanding our support staff. We are seeking a dedicated and organized Case Manager ready to step into a rewarding and high-volume caseload.

At Pemberton Law Firm, we're not just legal professionals - we're advocates and community partners. Our mission is simple but powerful: to serve individuals who have been injured through no fault of their own with integrity, compassion, and unwavering dedication. If you're a hardworking self-starter driven by a commitment to clients and have a desire for meaningful impact, we invite you to join our growing firm.

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The Opportunity: What You Will Do 

This role is centered on managing all administrative and client service aspects of a busy plaintiff personal injury caseload, with ample support from sharp, well-trained staff.

• Caseload Management: Oversee and manage a high volume of personal injury cases from inception to resolution, ensuring all deadlines are met.
• Client Advocacy & Communication: Serve as the primary point of contact for clients, providing regular updates and addressing their concerns with compassion and patience.
• Documentation & Evidence: Gather and organize case-related documents, including medical records, accident reports, and insurance information. Request, review, and document evidence.
• Coordination: Coordinate with medical providers, insurance adjusters, and other parties involved in the case.
• Administrative Support: Maintain detailed and accurate case files in the firm's case management system. Assist attorneys with the preparation of legal documents, such as demand letters.
• Office Support: Organize, scan, and file mail, email, and fax correspondence. Provide support to the phone-answering team, fielding and transferring calls, and taking accurate messages. Schedule and facilitate client appointments and calls with attorneys.

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Qualifications & Ideal Fit

Required Qualifications

• Superior organizational skills and attention to detail.
• Strong typing and writing skills with attention to accuracy and efficiency.
• Excellent phone skills, including professionalism and the ability to communicate with clients compassionately and patiently.
• Excellent communication and interpersonal skills; works well with others in a team environment.
• Proven ability to handle a high volume of casework and thrive in a fast-paced environment.
• High level of professionalism, compassion, and empathy towards clients.

Preferred Qualifications

• At least 1 year of experience as a Case Manager or similar role in a personal injury law firm, or experience providing excellent customer service. 
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Our Ideal Candidate

We are seeking a proactive self-starter who is highly motivated and willing to learn and grow. You should demonstrate hard work, responsibility, reliability, honesty, and integrity in all your actions and interactions.

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Compensation & Benefits

We are committed to investing in the best talent.

• Competitive Compensation: $17.00 - $20.00 per hour, based on experience.
• Robust Benefits Package:
  • Comprehensive health and dental insurance
  • 401(k) with employer match
  • Paid Time Off
  • Paid Holidays

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Work Location & Flexibility

• Location: Baraboo, WI
• Job Type: Full-Time, 40 Hours Per Week
• Flexible Arrangement: Choose between a Hybrid schedule (combining remote and required in-office work for meetings/appearances) or a Full-Time On-Site position.
• Schedule: Monday - Friday, 8:30AM - 5:00PM.
  • No nights, no weekends!

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How to Apply

Ready to fight for justice with the Pemberton Law Firm team?

Please submit your resume and cover letter to Jacob Hooker, Human Resources Manager, via e-mail at jacob@pembertonpi.com

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Accessibility Note:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our open positions, please contact Jacob Hooker, Human Resources Manager, via e-mail at jacob@pembertonpi.com or via telephone at (608) 448-6242. 

Pemberton Personal Injury Law Firm is an Equal Opportunity Employer (EOE).